The Google-developed Messages application, which is preinstalled by default on most Android smartphones, has recently suffered from several serious bugs that impede use. According to users who have encountered crashes, they noticed their messages disappear from the application and the sender of even one incoming message can change to another in any order, confusing users. We tried to figure out what was happening and whether it was possible to somehow deal with it.
As an analysis of the situation showed, the problem with individual messages disappearing in the Messages application has been going on since January 2019. That is, more than a year has passed and Google has not bothered to fix anything. The problem is quite widespread, affecting users of Google Pixel, Huawei, Motorola, and HTC. The reason for these particular phones seeing the issue may be that they come with the pre-installed Messages application, while other vendors prefer to use their own apps.
On Android, messages are deleted
Users who encounter a problem note that messages are deleted randomly and for no reason. For example, an entire message chain, as well as individual messages, can disappear from the application. Because of this, many lose access to recovery passwords or other data usually sent via SMS. An approximate time from the moment a message was received to its deletion could not be calculated, since everyone notices the loss of messages at different times and do not monitor this.
Another problem is the spontaneous spoofing of senders in already received messages. The application simply changes the name of the subscriber who actually sent the message to the name of a random contact from the user’s address book. Fortunately, names only change after the message has been received or sent.
How to reset Android application cache
Despite that Google has regularly ignored the problem for a whole year, local experts from time to time share tips on how to fix it. Among the most popular and effective ones, is to reinstall the application from Google Play (Download “Messages” app from Google Play), or clearing the cache, which can sometimes interfere with the software and how it functions.
- To delete the cache, go to “Settings” – “Applications”
- Find in the list of installed applications “Messages”
- Open the “Messages” application page and go to the “Memory” section
- Here, find the “Clear Cache” button and delete all accumulated data (the application itself and the messages stored in it will remain in place).
Personally, I have not encountered these problems and therefore I can’t vouch for the solution to the problem by clearing the cache. Nevertheless, some Android users state this really helps. However, in my opinion, deleting the cache is pretty close to rebooting the smartphone. A cache is simply data files received by the application during operation and their removal can hardly lead to fixing the problem. Therefore, I would advise to back up your messages before trying this.